Privacy policy

Last updated: December 12, 2025

Ocean Robotix Pvt Ltd operates this store at https://www.oceanrobotix.com/ and provides all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

Information You Provide to Us:

  • Contact details: Name, billing address, shipping address, phone number, and email address
  • Account information: Username, password, security questions, preferences and settings
  • Financial information: Credit card, debit card, and payment details for transaction processing
  • Transaction information: Items you view, add to cart, purchase, return, exchange or cancel, and your order history
  • Communications: Information you include when contacting customer support or communicating with us

Information Collected Automatically:

  • Device information: Information about your device, browser, network connection, IP address, and other unique identifiers
  • Usage information: How and when you interact with or navigate the Services
  • Cookies: We use cookies to understand your cart contents and preferences (see Cookie section below)

SECTION 2 – HOW WE COLLECT YOUR INFORMATION

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, browse our store, sign up for communications, or contact us
  • Automatically: Through your device when you use our Services, via cookies and similar technologies
  • From service providers: Including Shopify and other third parties that help us operate our business
  • From partners or other third parties: As permitted by applicable law

SECTION 3 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to our collecting and using it for that specific purpose only.

By providing your contact information, you explicitly consent to us reaching out to you using various communication channels including RCS, WhatsApp, Email, SMS, and other messaging platforms for order updates, customer service, and with your permission, marketing purposes.

How marketing consent works:

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent at any time by:

  • Using the unsubscribe option in our emails
  • Contacting us at sales@oceanrobotix.com
  • Mailing us at: Ocean Robotix Pvt Ltd, #681, Sukadha, 3rd & 4th Floor, Rajiv Gandhi Nagar, Railway Parallel Road, Bengaluru - 560097, Karnataka, India

SECTION 4 – HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

Provide and Improve Services:

  • Process your payments and fulfill your orders
  • Create, maintain and manage your account
  • Arrange for shipping and facilitate returns/exchanges
  • Remember your preferences and items you're interested in
  • Send notifications related to your account and orders
  • Enable you to post reviews
  • Create a customized shopping experience and recommend products

Marketing and Advertising:

  • Send marketing, advertising and promotional communications by email, text message or postal mail
  • Show you online advertisements for products or services on our Services or other websites, including based on your browsing history and previous purchases

Security and Fraud Prevention:

  • Authenticate your account and provide secure payment processing
  • Detect, investigate and prevent fraudulent, illegal, unsafe, or malicious activity
  • Protect public safety and secure our services

Communication:

  • Provide customer support and respond to your inquiries
  • Maintain our business relationship with you

Legal Compliance:

  • Comply with applicable law and respond to valid legal process
  • Enforce or investigate potential violations of our terms or policies

SECTION 5 – HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with third parties in the following circumstances:

Service Providers:

  • Shopify: Our e-commerce platform provider (see Section 6 below)
  • Payment processors: To securely process your transactions
  • Shipping and fulfillment providers: To deliver your orders
  • IT management, data analytics, customer support, and cloud storage providers

Business and Marketing Partners:

We may share information with business and marketing partners to provide marketing services and advertise to you, including through Shopify's personalized advertising services.

Other Disclosures:

  • When you direct or consent to our disclosure
  • With our affiliates or corporate group
  • In connection with a business transaction (merger, acquisition, bankruptcy)
  • To comply with legal obligations and respond to lawful requests
  • To enforce our terms and protect our rights and the rights of our users
  • If required by law or if you violate our Terms of Service

SECTION 6 – RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

What Shopify Does:

  • Shopify collects and processes personal information about your access to and use of our Services
  • Information you submit will be transmitted to and shared with Shopify to provide and improve the Services
  • Shopify may use data from your interactions with our store, along with other merchants, to provide enhanced features and improve services

Your Rights with Shopify:

Shopify is responsible for processing certain aspects of your personal information. To learn more about how Shopify uses your personal information and your rights, visit:

  • Shopify Consumer Privacy Policy: https://privacy.shopify.com/en
  • Exercise Your Rights: Shopify Privacy Portal

SECTION 7 – PAYMENT SECURITY

If you choose a direct payment gateway to complete your purchase:

  • Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS)
  • Your purchase transaction data is stored only as long as necessary to complete your transaction, then deleted
  • All payment gateways adhere to PCI-DSS standards managed by the PCI Security Council (Visa, MasterCard, American Express, Discover)
  • Information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption

Although no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards to protect your information.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Third-Party Service Providers:

Third-party providers we use (such as payment gateways) will only collect, use and disclose your information to the extent necessary to perform their services. These providers have their own privacy policies, and we recommend you read them.

Important: Certain providers may be located in different jurisdictions, and your information may become subject to the laws of those jurisdictions.

External Links:

Our Services may contain links to third-party websites. Once you leave our website or are redirected to a third-party site, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 9 – COOKIES

We use cookies to enhance your experience. Here are the cookies we use:

Shopify Cookies:

  • Session cookies to maintain your shopping session
  • Cart cookies to remember items in your cart
  • Preference cookies to remember your settings

These cookies contain information about your cart and help us know when cart data changes. They contain a unique code for each customer but no personal information is stored within these cookies.

You can choose to opt-out of cookies through your browser settings, though this may affect your ability to use certain features of our Services.

SECTION 10 – DATA SECURITY AND RETENTION

Security:

  • We take reasonable precautions and follow industry best practices to protect your personal information
  • No security measures are perfect or impenetrable, and we cannot guarantee absolute security
  • We recommend not using unsecure channels to communicate sensitive information

Retention:

How long we retain your personal information depends on factors such as:

  • Whether we need the information to maintain your account
  • Legal obligations to retain data
  • Dispute resolution needs
  • Enforcement of applicable contracts and policies

SECTION 11 – YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights:

Your Privacy Rights:

  • Right to Access/Know: Request access to personal information we hold about you
  • Right to Delete: Request deletion of personal information we maintain about you
  • Right to Correct: Request correction of inaccurate personal information
  • Right of Portability: Receive a copy of your personal information and request transfer to a third party
  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option (we may still send non-promotional emails about your account or orders)

How to Exercise Your Rights:

Contact us at sales@oceanrobotix.com or through the contact details below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.

SECTION 12 – CHILDREN'S PRIVACY

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Age of Consent: By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a parent/guardian for any minor dependents to use this site.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

SECTION 13 – INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored, and processed in countries outside where you live. If we transfer data out of the European Economic Area or United Kingdom, we will use recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent UK mechanisms.

SECTION 14 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will:

  • Post the revised Privacy Policy on our website
  • Update the "Last updated" date
  • Provide notice as required by applicable law

We encourage you to review this policy frequently. Changes take effect immediately upon posting.

SECTION 15 – COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

SECTION 16 – CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us:

Ocean Robotix Pvt Ltd
Email: sales@oceanrobotix.com
Physical Address: #681, Sukadha, 3rd & 4th Floor, Rajiv Gandhi Nagar, Railway Parallel Road, Bengaluru - 560097, Karnataka, India
Website: https://www.oceanrobotix.com/