Refund policy

Last updated: December 12, 2025

Thank you for shopping at Ocean Robotix Pvt Ltd (https://www.oceanrobotix.com/). We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

SECTION 1 - RETURN PERIOD

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • In the same condition that you received it
  • Unworn or unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

SECTION 2 - HOW TO INITIATE A RETURN

To start a return, please contact us at:

Email: sales@oceanrobotix.com

Please note: Items sent back to us without first requesting a return will not be accepted. You must contact us first to receive authorization and instructions.

Return Process:

  1. Contact us at sales@oceanrobotix.com with your order number and reason for return
  2. Wait for approval - We will review your request and respond within 1-2 business days
  3. Receive instructions - If your return is accepted, we'll send you a return shipping label and detailed instructions on how and where to send your package
  4. Ship the item - Pack the item securely in its original packaging and send it to the address provided

Return shipping address will be provided upon approval of your return request.

You can always contact us for any return questions at sales@oceanrobotix.com.

SECTION 3 - DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You receive the wrong item

Contact us at sales@oceanrobotix.com so that we can evaluate the issue and make it right. We may request photos of the damaged or defective item to process your claim faster.

For damaged or defective items, we will cover the return shipping costs and expedite your replacement or refund.

SECTION 4 - EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including but not limited to:

Non-Returnable Items:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or clearance products
  • Gift cards
  • Downloadable software products or digital content
  • Items marked as "Final Sale" or "Non-Returnable"

Please get in touch at sales@oceanrobotix.com if you have questions or concerns about whether your specific item is eligible for return.

SECTION 5 - EXCHANGES

We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to:

  1. Return the item you have following the return process outlined above
  2. Once the return is accepted and processed, make a separate purchase for the new item

This ensures you receive your preferred item as quickly as possible.

SECTION 6 - EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.

EU Return Requirements:

  • Your item must be in the same condition that you received it
  • Unworn or unused, with tags
  • In its original packaging
  • You'll need the receipt or proof of purchase

To exercise your right of withdrawal, you must inform us of your decision by contacting us at sales@oceanrobotix.com.

SECTION 7 - REFUNDS

Inspection and Approval:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. We typically inspect returns within 2-3 business days of receipt.

Refund Processing:

If approved, you'll be automatically refunded on your original payment method within 10 business days of approval.

Timeframe:

Please remember it can take additional time for your bank or credit card company to process and post the refund. The total time from approval to funds appearing in your account may be:

  • Credit cards: 5-10 business days
  • Debit cards: 5-10 business days
  • Online payment services: 3-5 business days

Delayed Refunds:

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please:

  1. Check your bank account again
  2. Contact your credit card company - it may take time before your refund is officially posted
  3. Contact your bank - there is often processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, please contact us at sales@oceanrobotix.com

SECTION 8 - PARTIAL REFUNDS

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 5 days after delivery (except for EU customers with 14-day rights)

SECTION 9 - SHIPPING COSTS

Return Shipping:

  • Standard returns: Customers are responsible for return shipping costs unless the item is defective or we made an error
  • Defective/damaged items: We will provide a prepaid return shipping label at no cost to you
  • Wrong item shipped: We will provide a prepaid return shipping label at no cost to you

Original Shipping Costs:

Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error or a defective product).

SECTION 10 - LATE OR MISSING REFUNDS

If you haven't received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank
  4. If you've completed all these steps and still haven't received your refund, contact us at sales@oceanrobotix.com

SECTION 11 - CANCELLATIONS

Order Cancellations:

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it following our return policy.

To cancel an order, please contact us immediately at sales@oceanrobotix.com with your order number.

SECTION 12 - RESTOCKING FEES

We do not charge restocking fees for standard returns that meet our return policy requirements. However, custom or special-order items that are returned may be subject to a restocking fee of up to 20% of the purchase price.

SECTION 13 - INTERNATIONAL RETURNS

For international orders, customers are responsible for:

  • Return shipping costs
  • Any customs duties or import taxes incurred during the return process
  • Ensuring the package clears customs in both directions

We recommend using a trackable shipping service for international returns.

SECTION 14 - CONTACT US

If you have any questions about our Refund Policy, please contact us:

Ocean Robotix Pvt Ltd
Email: sales@oceanrobotix.com
Address: #681, Sukadha, 3rd & 4th Floor, Rajiv Gandhi Nagar, Railway Parallel Road, Bengaluru - 560097, Karnataka, India
Website: https://www.oceanrobotix.com/

Customer Support Hours:
We aim to respond to all inquiries within 24-48 hours during business days.

SECTION 15 - POLICY CHANGES

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after any changes indicates your acceptance of the updated Refund Policy.

Please review this policy periodically for any updates.

This Refund Policy is part of and subject to our Terms of Service. By making a purchase from Ocean Robotix Pvt Ltd, you agree to the terms outlined in this policy.